Dentists
How Call Vivi Supports Dental Practices
HIPAA-Compliant Call Handling
Vivi safeguards patient privacy and ensures every call is answered securely and professionally. From scheduling new patients to handling post-procedure questions, she keeps your dental office HIPAA-compliant and fully responsive.
Provides Information on Treatments and Availability
Vivi can explain your services. From cleanings and whitening to crowns and emergency care, to sharing office hours, accepted insurance plans, and provider availability, Vivi covers it all! Patients get the information they need without waiting on hold.
Books Cleanings, Exams, and Emergency Visits
Vivi books appointments directly into your scheduling system, following your custom rules for appointment lengths, provider preferences, and emergency time blocks, ensuring smooth, efficient scheduling every time.
Manages Cancellations and Reminders
Vivi helps reduce no-shows by confirming appointments and sending automated reminders. She also handles cancellations and reschedules based on your policies, keeping your schedule full and organized.
Forwards Urgent/Emergency Calls Directly to You
When a patient calls with an urgent concern, like pain, swelling, or a broken tooth, Vivi identifies the emergency and immediately forwards the call to your on-call dentist or designated line for fast response.
Keeps Your Calendar Up-to-Date and Accurate
Vivi syncs with your scheduling software to ensure your availability is always current. Whether appointments are booked, canceled, or rescheduled, she updates everything in real time so your team stays aligned.
