Doctors & Medical Clinics
How Call Vivi Supports Physicians & Clinics
HIPAA-Compliant Call Answering and Data Storage
Vivi ensures your patients’ protected health information stays secure. Every call, message, and appointment detail is handled with HIPAA-compliant protocols and encrypted data storage, giving you peace of mind that your practice meets privacy standards.
Provides Office Hours and Service Information
No more missed calls asking, “What are your hours?” or “Do you take my insurance?” Vivi answers routine inquiries instantly. From office hours and accepted plans to directions, parking info, or specialty details, Vivi handles it all, leaving your staff for patient care.
Schedules New Patient Intakes and Follow-Ups
Vivi can schedule appointments directly into your calendar, following your intake requirements and visit lengths. She gathers key patient details and books follow-ups seamlessly, ensuring every appointment slot is used efficiently.
Handles Cancellations and Reschedules
When a patient needs to change their appointment, Vivi handles it smoothly. She cancels or reschedules based on your rules, keeps your calendar accurate, and can even open up last-minute spots for new bookings, reducing costly downtime.
Sends Reminders to Reduce No-Shows
Vivi automates text and email reminders for appointments, procedures, or telehealth sessions. Patients receive clear, friendly reminders that cut down on no-shows and late arrivals while maintaining a professional, branded tone.
Forwards Urgent Calls to Your Designated Line
If a patient reports an urgent issue or post-procedure concern, Vivi recognizes it and immediately forwards the call to your designated line or on-call provider, ensuring critical messages never get lost in voicemail.
