Physical Therapists
Call Vivi Supports Physical Therapy Practices
HIPAA-Compliant Call Answering
Vivi safeguards patient privacy with HIPAA-compliant call handling and data security. She answers every call, from new patient inquiries to post-therapy follow-ups, so your therapists can stay focused on providing hands-on care.
Provides Info on Services and Insurance
Vivi shares your clinic’s key details including accepted insurance plans, treatment types, office hours, and location information. She can even explain how your therapy process works, helping potential patients feel confident before their first visit.
Books Evaluations and Follow-Ups
Vivi schedules initial evaluations, recurring therapy sessions, and follow-up appointments according to your clinic’s availability and treatment rules. She keeps your calendar running smoothly so your providers can focus on recovery, not rescheduling.
Handles Cancellations and Reschedules
When patients need to change or cancel appointments, Vivi manages it with professionalism. She follows your clinic’s policies and opens up slots for new patients, reducing downtime and keeping your schedule efficient.
Confirms Appointments via Text/Email
Vivi automatically sends confirmation messages, reminders, and follow-up texts to patients. This keeps attendance rates high and shows your clinic’s commitment to communication and reliability.
Qualifies Referrals So Your Team Stays Focused
Vivi pre-screens new inquiries and referrals, collecting key details such as injury type, insurance coverage, and therapy goals. This ensures your staff meets with the most appropriate and prepared patients for care.
