How Call Vivi Supports

Med Spas & Wellness Practices

HIPAA-Compliant Call Answering

Your clients’ privacy comes first. Vivi handles every call securely and professionally. From new client intakes to treatment follow-ups, ensuring compliance with HIPAA standards while protecting your practice and your patients.

Provides Details on Treatments and Services

Vivi is trained to answer questions about your services, pricing, and prep instructions. From injectables and laser treatments to facials and IV therapy. She gives potential clients the information they need to feel confident booking with you.

Books Consultations and Specific Services with Custom Rules

Set your preferences, and Vivi takes care of the rest. She follows your booking rules for deposits, prep times, recovery days, or provider availability, all while integrating with your scheduling platform to keep your calendar organized and up to date.

Manages Deposits, Cancellations, and Reschedules

Vivi handles the details that save your team time. She can take deposits securely, manage cancellations gracefully, and automatically offer reschedule options, keeping your calendar full and your clients happy.

Sends Text and Email Reminders

Reduce no-shows and strengthen relationships. Vivi sends personalized confirmations, reminders, and follow-up messages, even post-treatment check-ins or thank-you notes, helping your clients feel cared for beyond their appointment.

Qualifies Leads So You Meet with Ready-to-Book Clients

Spend your valuable time on clients who are ready to commit. Vivi collects key information, asks pre-screening questions, and filters out casual inquiries so your consultations convert into loyal, high-value clients.