Call Vivi is your HIPAA-Compliant Virtual Front Desk for Healthcare Practices

Your patients deserve fast, reliable support, and your team deserves the freedom to focus on care.
Call Vivi is built with a fully HIPAA-eligible telephony and AI architecture, making it safe for medical offices, therapists, physical therapy clinics, med spas, dental offices, and any practice handling protected health information (PHI).

✔ Keep your existing business number

No need to change anything.
Simply forward your main practice line to your dedicated, HIPAA-compliant Vivi number.

✔ Secure call handling under a Business Associate Agreement (BAA)

Our telephony partner supports HIPAA compliance.
Call Vivi maintains a signed BAA with our telephony and operates fully within HIPAA-mode services.

✔ End-to-end encrypted call processing

All calls and data flow through encrypted, HIPAA-eligible components. From your forwarded phone line to the voice agent, to your internal scheduling system, Vivi is set up to maintain HIPAA standards.

✔ No call recordings unless securely encrypted

We disable non-HIPAA services by default.
Recordings, transcriptions, or summaries are stored only if encrypted and housed in HIPAA-compliant storage.

✔ Secure appointment scheduling

Vivi can integrate with HIPAA-compliant scheduling platforms OR collect necessary details in a fully compliant environment.

Call Vivi – HIPAA Compliance Overview

HIPAA-Compliant AI Front Desk for Healthcare Practices

Call Vivi is designed for healthcare practices that need reliable, always-on phone support

without compromising patient privacy. This document provides a high-level overview of how

Call Vivi supports HIPAA-compliant call handling, scheduling, and messaging workflows.

Key HIPAA Highlights

• Built for doctors, therapists, dentists, PT clinics, med spas, and other covered entities.

• Telephony provided through HIPAA-eligible Twilio services under a Business Associate

Agreement (BAA).

• End-to-end encryption for call handling and data transfer within the HIPAA architecture.

• No call recordings or transcripts are stored by default for HIPAA clients, unless explicitly

enabled with secure storage.

• Minimal PHI stored only when necessary for scheduling, intake, or call routing—always in

encrypted, HIPAA-eligible infrastructure.

• Patients continue to use the practice’s existing phone number; calls are simply forwarded

to a secure Vivi number.

Phone Numbers & Call Forwarding

Call Vivi assigns each practice its own secure phone number (a Twilio number covered under

our BAA). The practice does not need to change its public-facing number. Instead, they simply

forward their existing main line to their dedicated Vivi number. This preserves all business

cards, websites, Google Business listings, and referral materials while allowing the AI front

desk to answer every call.

Benefits of the Call Forwarding Model

• Patients continue dialing the same familiar office number.

• No disruption to SEO, online directories, insurance records, or marketing materials.

• Each practice gets its own routed Vivi line for accurate analytics and call separation.

• Supports both voice-only and optional SMS workflows, where configured in a HIPAA-safe

way.