Frequently Asked Questions

Cartoon illustration of a smiling woman with dark hair, wearing a purple top, with the text 'CALL VIVI' below her.

About Call Vivi

  • Call Vivi is your 24/7 AI voice assistant for service-based businesses. Vivi answers your calls, books appointments, qualifies leads, and sends messages — just like a trained receptionist would — without ever missing a call.

  • Vivi uses advanced conversational AI to talk naturally with your clients over the phone. She can answer questions about your services, schedule appointments, send texts or emails, and even route calls to your team or voicemail. Think of Vivi as a reliable, always-on team member who never takes a day off.

🏢 Getting Started

  • Vivi is built for busy professionals who can’t afford to miss calls — therapists, medical spas, plastic surgeons, real estate agents, lawyers, physical therapists, and other service-based businesses.

  • No. Vivi works with your existing phone number and scheduling system. We’ll integrate her directly into your current setup so your operations stay seamless.

  • Most clients are fully set up within a few business days. Once you complete your onboarding form, we configure Vivi to your workflow, record custom greetings, and test her responses before going live.

  • Absolutely. You control Vivi’s tone, personality, and the way she speaks to your clients. During onboarding, we tailor her scripts and FAQs to match your brand voice — whether that’s luxury, friendly, or clinical professionalism.

🔒 Privacy & Security

  • Yes. For healthcare and therapy practices, Vivi operates under a Business Associate Agreement (BAA) and uses HIPAA-compliant servers. All data is encrypted and securely stored.

  • All call logs, messages, and data are stored on secure, U.S.-based servers that meet HIPAA and enterprise privacy standards.

  • Yes. You’ll have dashboard access to review call summaries, messages, and recordings (if enabled), helping you monitor quality and client interactions.

💵 Pricing & Plans

  • Pricing depends on your business size and call volume. Plans start affordably for solo practitioners and scale for multi-location practices.
    👉 Contact us at info@callvivi.com for a custom quote.

  • No long-term contract required. Most clients choose our month-to-month plan, but annual options with discounts are available. text goes here

  • No. Your plan includes setup, support, and ongoing improvements. Optional add-ons like advanced integrations or high call-volume tiers are transparent and priced upfront.

⚙️ Features & Integration

  • Yes. Vivi integrates with popular systems like SimplePractice, Acuity, Square Appointments, Calendly, and HubSpot. Custom integrations are available for enterprise clients.

  • Yes. Vivi can make follow-up calls — confirming appointments, collecting post-service feedback, or reminding clients of upcoming visits.

  • Yes. Vivi can make follow-up calls — confirming appointments, collecting post-service feedback, or reminding clients of upcoming visits.

💡 Support & Troubleshooting

  • If Vivi is uncertain, she clarifies the question or routes the call to your team. Our support team continuously monitors and refines her learning data to improve her accuracy.

  • Yes — our U.S.-based support team is available by email and chat. We also provide quarterly performance reviews to ensure Vivi keeps meeting your business needs.

  • You can update Vivi anytime. Just email us your changes, and we’ll adjust her settings — usually within hours.